Saudi Telecom to deploy Alcatel solution.

Saudi Telecom Company (STC), the national telecommunications provider, said it has selected Motive, an Alcatel-Lucent company, to provide single control point to optimize delivery and performance of next generation networks across the Kingdom.

A leading provider of customer experience management solutions for fixed and mobile broadband services, Motive said its Network Analyzer - Fiber (NA-F) solution will help STC reduce the complexity and cost of delivering and managing new fiber services such as high-speed Internet and IPTV.

The solution also will help improve customer service while reducing customer support handling times and generate new revenue by simplifying processes needed to increase line speeds, said a STC statement.

Network Analyzer - Fiber provides STC with a comprehensive line testing and quality management tool that ensures its fiber lines meet quality and stability requirements for the successful deployment of advanced services.

When combined with Motive Home Device Manager and Motive ServiceView, STC customer service representatives will have a single, consolidated view and control over STC services from the access network deep into the home, enabling them to add on services or resolve problems much faster and more efficiently.

"STC is committed to continuously utilizing the newest and most advanced technologies to upgrade and enhance the customer experience as well as to introducing new and innovative services to keep pace with the ever evolving needs of the Saudi market," said Maziad Al-Harbi, STC general manager, Network Services Solutions.

"The addition of Network Analyzer - Fiber helps us meet our objectives to retain existing customers and attract new ones by improving the quality of the service we can provide them through STC's advanced fiber services," he added.

Amr El Leithy, head of Alcatel- Lucent's activities in the MEA, said the STC operates a multi-vendor network and is committed to delivering excellent customer experience with exceptional operational efficiency.

"By deploying the (NA-F) solution, we provide them a single solution that unifies management of the entire network, regardless of whose product is involved.

This helps STC go beyond reducing operational costs to manage and deliver next-generation services that improve customer experience and increase profitability," he added.

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